Hi! We are Caitlin and Vernon Neal, and we’re passionate about helping busy people find nutrition and fitness solutions that support health and longevity. We offer a wide range of services depending on your goals and your specific needs.
Have a specific question or need to reach a coach? Send us an email at firstname.lastname@example.org and we’ll be happy to help you.
Clandestine Strength Membership Hold Policy
If you will be absent from Clandestine Strength for more than 30 consecutive days, you may request that your membership be placed on hold for circumstances such as injury, illness, work-required travel, and job loss. Membership holds will be granted at the sole discretion of Clandestine Strength. All hold requests must be submitted in writing via email with concrete start and end dates. We will not make any indefinite holds.
Placing your membership on hold means that you will not have access to Clandestine Strength for the duration of the hold and you will not be billed for the duration of the hold. Your Assigned Commitment will be suspended for the duration of the hold and will resume when the hold terminates. (For example, a member with a twelve-month Assigned Commitment asks for and is granted a one-month membership hold before month ten begins. When the hold terminates, she will have three months remaining to complete her Assigned Commitment.)
Clandestine Strength Cancellation Policy
You may cancel the remainder of your Assigned Commitment by notifying Clandestine Strength by email to email@example.com. All monthly recurring term plans of 6 months duration require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to one month membership for that plan. Month-to-month plans and memberships can be cancelled at any time. However, we must receive written notification 30 days prior to your debit or credit card processing date to cancel your monthly membership. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facility. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. If you cancel your Assigned Commitment for any reason, you lose all rights and benefits associated with your Assigned Commitment, including the price of your monthly payment.
Clandestine Strength Refund Policy
Clandestine Strength and Conditioning will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to firstname.lastname@example.org. Please do not send cancellation messages to our Facebook page or other social media sites. There will be no refunds for a paid in full annual commitment, even if the member decides partway into their 12-month commitment that they no longer wish to use their membership.
Clandestine Strength and Conditioning does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.